Today’s news:

Riders approve of announcements despite giving C− grade to R train

Straphangers accorded the R train the same C−minus as in 2007 in an MTA survey, but expressed a high overall satisfaction level, particularly on directional signs, announcements and comfort in subway cars.

“While the grade on the R line remains the same, we see that there is some improvement in the satisfaction index, which tells us that we have achieved some traction,” said New York City Transit Authority President Howard Roberts.

Straphangers sent in 4,141 report cards by mail and 126 on the Internet in commenting on the R line, which runs from Bay Ridge−95th Street in Brooklyn to Forest Hills in Queens.

The response was 24 percent below that of 2007.

Of the 21 categories, 16 were unchanged from the previous year. The following remaining five areas improved by one level: “signs in stations that help riders find their way,” “station announcements that are informative,” “train announcements that are easy to hear,” “lack of graffiti in subway cars” and “comfortable temperatures in subway cars.”

The highest grade, B−minus, was given to “availability of MetroCard vending machines.”

The greatest increase — five percentage points — in the riders’ satisfaction index was in “station announcements that are informative,” “station announcements that are easy to hear,” “reasonable wait times for trains” and “lack of scratchitti in subway cars.”

The top three priorities among R train patrons were unchanged from 2007: “reasonable wait times for trains,” “minimal delays during trips” and ”adequate room on board at rush hour.”

Full report card results are available at www.mta.info⁄nyct⁄index.html.

Reach contributing writer Philip Newman by e−mail at news@timesledger.com or phone at 718−229−0300, Ext. 136.

Pin It
Print this story Permalink

Reader Feedback

Enter your comment below

By submitting this comment, you agree to the following terms:

You agree that you, and not TimesLedger.com or its affiliates, are fully responsible for the content that you post. You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening or sexually-oriented material or any material that may violate applicable law; doing so may lead to the removal of your post and to your being permanently banned from posting to the site. You grant to TimesLedger.com the royalty-free, irrevocable, perpetual and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content in whole or in part world-wide and to incorporate it in other works in any form, media or technology now known or later developed.

CNG: Community Newspaper Group